If you've been phoned by "Microsoft" them you most likely are getting scammed in to paying money to
free your computer, or to "fix your computer".
After which you get a password box prior to the normal log on screen.
To fix this.
Boot from a live cd.
Copy the files in C:\windows\system32\config\regbackup to c:\windows\system32\config and overwrite them.
This usually fixes effected registry file/s, else you may need to system restore to an older point or have your data backed off, then you machine reloaded.
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